Privacy Policy

Lyle and Company (UK) Limited is committed to ensuring that our customers privacy is protected at every stage of communication.We consider the privacy and protection of our customers data to be of the highest importance. This privacy policy explains how we use any  information that we  may collect from you and if you are unhappy about the level of information that we hold you may contact us to confirm what if any we may be authorised to hold. Please find a description of the procedures that involve your privacy.

 

Information we collect

When you become a customer, or potential customer we will need to know your name, postal address, e-mail address and telephone number. We may also require to collect and record further details, for example your delivery address, if delivery is required. We will only collect and use this information where we have lawful grounds and legitimate business reasons for doing so. We will never ask for more information than we require to conduct our business contract with you.

 

How we collect this information

We collect some or all of this information in person, via the telephone, by email or through our website which includes the use of cookies (please see our cookie policy below).

 

How we may use some or all of this information

When we are communicating with you we will inform you of how we will use your information. We gather this information for the purposes of communicating with you, for carrying out our mutually agreed contract of sale, to invoice and deliver a product or service to  you. We will then use this relevant information to  deal with all matters relating to you and the contract.  All  our staff are trained and made aware of the companies and therefore their privacy obligations.

We do not contact clients after we have confirmed that the contract has been fulfilled by both parties in full. In the future we will offer a newsletter that our customers may choose to subscribe to for offers and news via our website, we will never send this information unless we have been requested to by our clients request.

We will never voluntarily disclose any of your personal data with anyone outside our company, unless required by law by any court or regulatory authority and  any appropriate agencies to conduct anti-money laundering  activity or  to aid in the prevention of fraud.

 

Cookies

We use cookies on this website to  allow us to give you the best service we can. This gives us data that will allow us to improve our website and therefore the users experience  of it.

Information we obtain is  always totally anonymous and no private details are stored. However, we recognise the importance of making you aware that they

are used.

Cookies explained

A cookie is a text file, which asks permission to be placed within your browser or hard drive. This file  is used to analyse web traffic data, we state that this will not give us any access to your computer or any information about you or your company accept for the data you  agreed to allow us access to.

 

Am I able to manage how Cookies are used

You may choose to accept or decline cookies at any time, but please note browsers are set up to accept cookies automatically.

If you do not  change your settings, we will assume that you are happy to receive all cookies on the our website. However, if you are able to block our cookies at any time. You can do this  by activating the “block cookies”within  your browser settings. This will stop any analysis of traffic data being used by us.

But we must make you aware that if you do use your browser settings to block all cookies, you may not be able to access all or some parts of our site. This may also the functionality and viewing experience may also be less than perfect.

 

Protection of data

Unfortunately the internet is not a guaranteed safe environment. But we have administrative and security  procedures as listed in this policy statement to protect your data including limited access for staff and highly secure encrypted password protection to our IT systems. 

 

Updating Customer Data

If you are a customer and for any reason wish to change your data e.g. change of invoice address we require that you email us on

info@lyleandcompany.co.uk 

 

Your  Consent

By submitting your information to us  you will be consenting to the use of your information as per the terms set out in this policy. If we wished to change our policy or a new law dictates that we must we will make the changes  to our policy here on this page and ensure that a notification  is uploaded to our website, so that you are made aware of the information we collect and how it is  going to be used at all times. If you continue to use the  service we will take it that we have  received confirmation that you have agreed to the published  changes.

 

Questions or Queries

If you require further information about our website and privacy policy or would like to discuss it directly with us please contact us via email on

info@lyleandcompany.co.uk